Refund & Cancellation Policy
Refund & Cancellation Policy
Digital Space (A) is an online store fully owned and operated by Digital Space Academy. We are the leading academy providing high-quality e-books that deliver expert guidance, strategies, and insights for succeeding in online business through our membership site. By exploring our e-book library, you will gain priceless knowledge, inspiring keynotes, and invaluable insights that will elevate you to new heights of success. Wherever you are on your business journey, you’ll find your path with the guidance of our e-books. Crafted by industry leaders, our e-books offer essential strategies and expert insights to help you thrive in the online business world.
1. Digital Products
At Digital Space Academy, we offer a wide range of digital online business e-books. Below are the key details regarding our products and subscription services: Individual e-Books: If you purchase individual e-books from our catalog, they are fully downloadable. Upon purchase, you will receive a product license either Private Label Rights license, Master Resell Rights license or Resell Rights license outlining your rights including but not limited to reselling, editing, customisation and the like.
2. Memberships/Subscriptions
Monthly Subscription Plan: E-books available on our membership platform are downloadable. You must log in to your account to access and read our e-books online and if you want to download, you navigate to the DOWNLOAD CENTER SECTION. The content on our membership site remains accessible as long as your subscription is active. Our user-friendly platform ensures that you always have access to the most up-to-date versions of our e-books, as the library is continuously updated.
3. Refund Policy
Our monthly membership plan offers full access to all our e-books and but does not offer a money-back guarantee. No refunds or partial refunds are provided under this plan. You may cancel your membership or subscription at any time. However, we do not offer refunds for any unused portion of the subscription following cancellation. You will retain access to all services until the end of your current billing cycle. If you purchase individual e-books from our store catalog and you don’t like the e-book or e-books you have purchased, feel free to request a refund. We accept refund requests within 7 days of purchase; after that, we do not accept any refund requests. However because of the electonic nature of our digital products, once you gain access to our full collection of e-books (monthly membership site subscription). Our membership site plan offers no refunds.
4.. Exceptions
While our general policy is no refunds for the membership site plan, we recognize that exceptional situations may arise. You may not sell this product or any of its rights if you ask for a refund. Your license will become null and void. Refund requests will be evaluated on a case-by-case basis under the following conditions. Technical Issues: If you encounter technical difficulties accessing your membership site account that our support team cannot resolve. Incorrect Purchase: If you mistakenly purchased the membership site plan, inform us immediately. Refund requests must be submitted within 24 hours of the purchase.
5. How to Request a Refund. To request a refund, please contact our customer support team at digitalspaceacademy2024@gmail.com with the following details: Your name, Date of purchase, Order number, A detailed description of the issue, Any supporting evidence (e.g., screenshots of errors)
6. Processing Refund Requests
Once we receive your refund request, our team will review it and respond within 1-5 business days. If your request is approved, the refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. If more than 7 business days have passed since your refund was approved and you have not received it, please contact us at digitalspaceacademy2024@gmail.com. Please note that banks and credit card companies may take additional time to process the refund.Important: If we believe you are abusing our cancellation or refund policy, we reserve the right to ban your account and restrict future use of our services.
8. Contact Us
If you have any questions regarding our refund and cancellation policy, feel free to contact us:
Email: digitalspaceacademy2024@gmail.com
Phone: +263786700566
Address: 30 Robson Manyika, Harare, Zimbabwe